As of 3/20/20 at 3:15pm EST
We understand travelers’ concerns surrounding coronavirus and potential impact to travel plans. Your safety, as always, is our #1 priority. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. As the situation can change from day-to-day, we will update this page daily.
We are closely watching the travel advisories from the U.S. Department of State and updates from the World Health Organization to keep us rooted in facts—not fear.
Based on this information, we have made the decision to cancel ALL remaining departures of all our trips in March-April. If you have a trip reserved with us, we will contact you directly about any changes to your departure.
NEW Flexible Booking Policy
We understand that many travelers are hesitant to make their travel plans with so much current uncertainty. That’s why, we want to offer more flexibility if your travel plans need to change. We will waive any change fees for ALL departures through the end of May 2020 if you choose to rebook another 2020 or 2021 trip. If you already have an existing 2020 (June and beyond) or 2021 reservation, or book a new 2020 or 2021 reservation, and for whatever reason need to change the date of travel, you can transfer to another date within 12 months of your departure and we will waive any change fees.
Please note: For 2020 reservations, you can move your departure date within 30 days of departure without any change fees. For 2021 reservations, you will be charged a change fee if you move your departure date within 30 days of departure.
Update on Italy
We have cancelled all trips and optional trip extensions to Italy and Sicily through the end of May 2020 at no penalty to our travelers.
As of this update, we are in the process of making calls in order of departure date. We ask that you please be patient as we contact all impacted travelers. Travelers whose trips have been cancelled can choose between rebooking a different trip or receiving a full refund for everything they paid to us.
Update on Asia
We have canceled all departures, optional trip extensions, and stopovers to China, Hong Kong, Korea, and Mongolia in 2020 and 2021, at no penalty to our travelers.
- Imperial China, Tibet & the Yangtze River
- China & the Yangtze River
- South Korea & Japan: Temples, Shrines & Seaside Treasures
- Mongolia & the Gobi Desert
- Tibet post-trip extension to Nepal & the Mystical Himalayas
- Stopovers in Hong Kong, Shanghai, and Beijing
Ship Safety Protocol
We have issued safety protocol to our captains, crew, and hotel managers according to the guidelines published by the World Health Organization (WHO). If any virus is detected onboard ship, we have disinfectant protocols in place.
Before crew members are allowed to embark at the start of each cruise, we are checking their travel history to ensure they have not visited impacted areas within the past 14 days.
On all ships, hand sanitizer is available upon boarding, at restaurant entrances, and at the crew entrance to the galley. All A/C filters and public restrooms are regularly sanitized. We have briefed our crew on the FDA’s Hazard Analysis Critical Control Point (HACCP) system to reduce exposure to and transmission of illness, which include hand and respiratory hygiene and safe food practices. Guidelines have been posted in crew areas.
As the situation can change day-by-day, please visit this page daily to check for further updates. Again, if you have a trip booked with us, we will notify you directly if your departure is impacted.
Frequently Asked Questions
Q: How does Grand Circle determine when to cancel trips?
A: Our top priority is always the safety of our travelers. We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. Based on the information we have received, we have made the decision to cancel ALL remaining departures of all of our trips in March-April 2020. Our Italy and Sicily trips and optional extensions have been cancelled through the end of May 2020. And all of our China, Hong Kong, Korea, and Mongolia trips, optional extensions, and Stopovers have been cancelled in 2020 and 2021. Our Traveler Support team is currently working with affected travelers to reschedule their adventures.
Q: What happens if my trip is cancelled?
A: Our Traveler Support team is in the process of making calls in order of departure date. We ask that you please be patient as we contact all impacted travelers. Travelers whose trips have been cancelled can choose between rebooking a different trip or receiving a full refund for everything they paid to us.
Q: What happens if I am on a trip and I get quarantined?
A: In the unlikely event that you are quarantined while on a Grand Circle Tour, we will work with local and international authorities to ensure our travelers’ needs are fully met. While every situation is unique, Grand Circle has always supported our travelers through world events, and our teams abroad are equipped to handle emergencies.
Q: I would like to postpone my trip. Will I have to pay to change departure dates?
A: No. We will waive any change fees for ALL trips departing through the end of May 2020 if you choose to rebook another 2020 or 2021 trip.
Q: If I move my trip to a later departure date, will my Frequent Traveler Credits apply to my new booking?
A: For departure dates through May 2020, if you choose to move to a later departure date, we will honor the full value of Frequent Traveler Credits applied to your original reservation on any departure through the end of 2021.